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Terms and Conditions
Our Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers squarely & fairly and – should a dispute arise – we will always seek to find a speedy and amicable solution to the problem.
We regret we cannot accept orders for shipment outside of the main land UK if you require delivery elsewhere please contact us for delivery cost.
Currency & Payments
All transactions are quoted & conducted in £Sterling. Our preferred way of paying is via Credit or Debit Card Transaction or you can also send a Cheque or Postal Order separately to the address provided In Accordance with EU e-commerce distance shopping security legislation (called the Payment Card Industry Data Security Standard) all debit and credit card transactions are processed at the time of placing an order through the secure system.
Invoices & Receipts
We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
The Owl Box is not VAT registered.
Parcels are sent to addresses by our designated carrier.
For the UK, the final price quoted on the payments page is the price of the goods including delivery to the stated UK destination. Please contact us if you require special delivery services, prices for which will be quoted upon request.
Unwanted Goods for refund or exchange?
The Owl Box operates a full, no-quibble Returns Policy. If you don’t like what you’ve bought, simply return to us post-paid with the receipt we sent you, plus details of your reason for return. All goods and packaging must be returned in the condition which they were supplied. We will refund the full value of the goods immediately, or exchange if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported, we will also refund monies to cover return shipping costs. Refunds will normally be made by cheque
You have the right to cancel your order within 7 working days of receipt without giving a reason. If you wish to exercise this right, please return the goods to us post-paid with the receipt we sent you, plus details of your reason for return. We will then refund the value of the goods within 30 days, by cheque.
Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.
Quality of Goods & Fitness for Purpose
The goods we supply are generally original manufacturer’s stock suitable for the purposes described in our catalogue or on this website, provided that items are used in accordance with any instructions supplied and in accordance with good and normal practice.
Title to the Goods
Title for goods belongs to The Owl Box. until your full payment is cleared, at which point it transfers to you in its entirety.
In the event that we cannot ship your whole order within 2 weeks of receipt, we will usually dispatch a part order and notify you with that order in regard to items delayed through lack of stock. In the unlikely event that we are unable to supply you choice of goods for some while or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
Please ring 01248 421091 between 9am and 7 pm alternatively write to The Owl Box, Tyddyn Waen, Llangaffo, Anglesey, LL60 6LP or E-mail email@example.com